All merchandise shipped from Kakau Lopes USA is subject to the following sales return policy:
If the return is the result of Kakau Lopes USA's fulfillment department: All shipping errors, such as overages, shortages, damages and/or incorrect product must be reported to Kakau Lopes USA within ten (10 days) of receipt. Please email us your name, order number, phone number, and a summary of the problem to: . We will exchange your products at no charge as long as they are unopened and unused. Kakau Lopes USA reserves the right to limit returns if we have reason to suspect misuse of our Return Policy (such as excessive returns, reseller activity, or fraud).
If the return is the result of something you don't like: Wrong color or shade? Not happy with your purchase for any reason? UNOPENED PRODUCTS can be returned within 30 calendar days from the transaction date that appears on your invoice or transaction receipt. Calendar days are considered to be Monday through Sunday. An original invoice, order number, or receipt is required.
Because of health and safety reasons, Kakau Lopes will not accept open cosmetic items for return. Kakau Lopes will not accept returns for promotional items, free items, or accessories (such as handbags).
Shipping charges are nonrefundable. You are responsible for any return shipping fees unless it has been determined your order was an error by our fulfillment department. We are unable to accept CODs for returned merchandise.
No returns will be accepted, regardless of the reason, on any product over 45 calendar days from the date on the receipt.
Those interested in returning product are encouraged to use the same shipping container used to receive the product. Certain items in your order may be considered Hazardous Materials (HAZMAT). Such materials include aerosol items, hairsprays, nail polishes that are flammable, etc. Return all products by GROUND SHIPPING only to avoid concerns with HAZMAT materials. We recommend UPS, FedEx Ground, or the U.S. Postal Service insured mail so you can track your shipment back to Kakau Lopes USA. Kakau Lopes USA is not responsible for returns that are lost in transit to our returns facility.
If you return a product within 45 calendar days from the date on the receipt, your refund will be in the form of your original payment. Kakau Lopes USA reserves the right to mail a check to you as a form of a refund.
Any returns should be addressed to:
Kakau Lopes USA
201-A East Fifth Street
Washington, MO 63090
After we have processed your return and issued a refund or credit, we'll let you know via email. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.
Quality and safety are very important to us. Protecting the integrity of our products and the consumers that use them is our number one priority. Kakau Lopes USA does not permit the resale of used, damaged or expired products. Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold online. Our staff is trained to inspect and then properly dispose of any returned items that have been used, damaged or expired.
All major credit and debit cards are accepted: Visa, MasterCard, Discover and American Express. Debit cards must have a Visa or MasterCard logo to be used by Kakau Lopes USA. International bank cards may be incur an additional fee or shipping wait time. Kakau Lopes USA does not accept gift cards as a payment option.The payment amount above is authorized and held by your financial institution at the time you place your order. Your account will be charged when your order is processed for shipping. Please note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.
PAYPAL: PayPal is an alternative form of online payment that enables you to pay through an account created with your email address. With a PayPal account, you can choose to make purchases with a debit card, credit card, bank account or PayPal account balance.
SECURITY: Credit card information provided to your Sales Representative, online, or via a point-of-sale kiosk are secure and safe. All orders placed are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please contact your Sales Representative or email us at for assistance.
SALES TAX: All orders shipped from Kakau Lopes USA will be subject to sales tax, applicable in accordance with the tax code of the state, city and/or county where the order will be shipped.
RESALE/RETAIL TAX EXEMPTIONS: If you have a resale certificate / resale tax number on file with us, you will not be charged tax on retail items purchased for resale. If orders are taken during a trade show or convention in which “cash and carry” is not allowed, your order will incur a deposit as specified during the show and outlined on the order form. Tax on the full amount of the order will be applied when the remaining payment is due. You may see an “estimated tax” at the time of the order being processed, but this will be updated to reflect the correct tax amount on your invoice and credit card.
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 5 p.m. CST, excluding weekends and major USA holidays. Orders will ship 1-2 business day after you order. NOTE: during restocks, new releases & special promotions, there can be an additional 2-5 business days of processing time.
Transit times will vary based upon a few different conditions, including but not limited to:
Total distance between Kakau Lopes USA and you
What delivery method used
ESTIMATED transit times range from 3 to 5 days. Please note that this timeframe is an estimate and not a guarantee. Kakau Lopes USA reserves the right to utilize the shipping company and method it feels is appropriate and best suited to ensure prompt, safe and efficient delivery of your product. Shipping fees listed on this site are subject to change.
*We do not currently provide international shipping at this time. Special requests can be made at: .